Customer Reviews
Date: 2025-01-14 Text: First time calling Plumbing Demo after a pipe burst under our kitchen sink on a Saturday morning. The dispatcher was calm and gave me a real arrival window instead of a vague "sometime today." Tech named Ray showed up in about 40 minutes, laid down drop cloths, and had the leak capped fast. He explained the difference between patching and replacing the section and let me decide without pressure. Total came to $385 which felt fair for emergency weekend work. Water damage could have been way worse.
Date: 2025-02-03 Text: Been using them for 4 years for our rental properties. Always straight with pricing and they show up when they say.
Date: 2025-02-19 Text: I was shopping around for a water heater replacement and Plumbing Demo was about $200 under the other two quotes I got. Install took longer than expected, close to 5 hours, but the guy was thorough and cleaned up everything. Only knocking a star because the office quoted me one price on the phone and the final invoice was slightly higher due to a permit fee that wasn't mentioned upfront. Still, the work itself is solid and the heater runs great.
Date: 2025-03-08 Text: We had a full repipe done on our 1920s bungalow in Hyde Park, and I can't say enough about how professional the crew was. The project manager, Alicia, walked us through every phase and sent daily photos since we were staying with family during the work. They matched the exterior wall penetrations carelessly? No — carefully, and you honestly can't tell where they cut in. It was not the cheapest bid we received, but the craftsmanship and communication were worth every penny. Final walkthrough was detailed and they honored the warranty terms in writing.
Date: 2025-03-22 Text: Mixed experience. The plumber who came out to fix a running toilet was polite and the repair worked fine. My issue was scheduling — I was given a 8am to 12pm window, took the morning off work, and nobody showed until almost 2:30. I called twice and just got "he's on his way." I get that emergencies happen but a heads up text would've helped. Price was reasonable, no complaints there. Not sure if I'd use them again on a weekday.
Date: 2025-04-05 Text: Fast, honest, no upselling. Fixed the clog in 30 min. Use them every year now.
Date: 2025-04-17 Text: Really disappointed this time. I've used Plumbing Demo twice before with no problems, but this visit was a mess. The tech couldn't find the source of a slow drain and after two hours basically told me I needed a full camera inspection for another $450 before he could do anything. When I said no thanks, he got a bit short with me and left without even putting the toilet back properly. I ended up calling someone else who cleared it in 20 minutes for $150. Maybe they were having an off day, but I won't be back.
Date: 2025-05-02 Text: Called at 7am about no hot water, had a new element installed by lunch. Recieved a text with the tech's photo before he arrived which made me feel safe as a woman home alone. Great service.
Date: 2025-05-21 Text: Good value overall. Got a kitchen faucet swapped and a shutoff valve replaced for $260, which beat the $400 I was quoted elsewhere. Tech was friendly and didn't try to sell me a whole repipe like another company did. Took off one star only because he tracked a little mud through the hallway and I had to mop after. Would still hire again for small jobs on a budget.
Date: 2025-06-09 Text: We manage a high-end vacation rental downtown and Plumbing Demo is our go-to for anything urgent. Response time has been under an hour every single time, and the techs are clean, uniformed, and respectful of guests. They document everything with photos and invoices within a day, which makes my accounting easy. Last month they caught a failing supply line during a routine check before it caused damage. That's the kind of proactive service you pay a premium for and it pays for itself.